You do not need to solve the mystery to ask for help

Perhaps you have come here after an experience that frightened you. Someone may have told you that you need a cleansing, a pact or protection. You may have been looking for an explanation for some time, with every new answer leaving you with more questions.

You can begin with something simpler: saying that you are struggling and asking for help. You do not need to find the perfect words, prove a supernatural cause or decide for yourself which diagnosis might explain what is happening.

This page helps you take that first step. It does not try to interpret your experience from a distance. At TMF, we study traditions, symbols and practices; when someone is suffering, that interest in knowledge goes hand in hand with respect for their health.

If you hear voices or have perceptions that worry you

These experiences can have different causes, including some related to physical health, sleep, medicines or substances. A single experience is not enough to identify a particular illness online. The purpose of a professional assessment is to explore what is happening in your case. [2, 3]

If this is happening for the first time, is distressing you or is affecting your life, contact a healthcare service as soon as possible. If you already have a care team, tell them about the change and follow any guidance they have given you for these situations. The urgent signs at the start of this page must not wait for a routine appointment. [2, 4]

You could say: ‘I am having an experience that worries me. I am finding it hard to rest and I need help assessing what is happening.’ If you hear voices, you can describe it in those words. You do not have to disguise it as something else to deserve care.

How to prepare for a conversation with a professional

If there is no emergency, bringing a brief note may help. It is for your appointment, not to send to us. Write down when your concern began, what difficulties it is causing, how you are sleeping and what medicines or substances you have taken. Explain whether you feel in danger too. These details can help inform the assessment. [4]

The note is not a test. You do not have to monitor yourself constantly, gather evidence or write an exhaustive account. A few sentences are enough to begin; the professional will ask any questions they need to.

If taking that step feels difficult, you can ask someone you trust to go with you or help you contact the health centre. Choose someone who treats you with respect and does not pressure you to accept their explanation. If you are already receiving treatment, discuss any concerns with the person prescribing it before changing it yourself. [3, 5]

Seeking care does not mean giving up your beliefs

You can be interested in esotericism, practise a religion or enjoy stories about the unknown while also caring for your health. At TMF, we do not ask anyone to give up their identity in order to be heard.

We do distinguish the study of a tradition from the assessment of a health problem. A book can explain what an author believed about spirits. It cannot determine why you are hearing a voice or what care you need.

Nor will we tell you that you are to blame for what is happening because you read a text, watched a film or asked a question. Our response will not be to sell you a way to ‘undo’ something we cannot verify.

If someone offers you a solution in exchange for money

A promise of protection can be particularly convincing when you are afraid. Before agreeing to payments, commitments or conditions you do not understand, seek support outside that relationship. At TMF, we do not consider it acceptable to exploit distress to sell a supposed way out.

If someone uses threats to demand money from you, keep any messages and payment records you already have and seek guidance through official channels. You do not have to confront that person or prove that you are not afraid. In cases of online blackmail, INCIBE provides information on recognising deception and preserving evidence. This does not mean that every case is the same or allow us to guarantee that a threat is false. [6]

If you have already paid, you deserve the same care and respect. You do not need to tell us publicly or disclose more private details to justify your concern. If there is immediate physical danger, use the emergency services.

If you are reading this for someone close to you

Start by listening and speaking calmly. You can acknowledge that someone is struggling without affirming that their explanation is true. A useful phrase might be: ‘I can see that this is frightening you. I would like to help you find care.’

Avoid turning the conversation into an argument about entities, punishments or powers. Offer practical help, such as going with them to an appointment. If they describe immediate danger, follow the guidance at the start of this page and look after your own safety too. [5]

If you are worried that they may be thinking about suicide, you can ask them directly. Asking does not introduce the idea or, in itself, increase suicidal thoughts. Help them contact professional support and someone they trust. In an emergency, do not put off seeking that help. [7]

If you are a minor, find an adult you trust or a healthcare professional. If you do not feel safe with someone around you, choose another person who can help. This help information does not require you to buy a course or access adult content.

What you can expect from TMF

We can explain our approach and point you towards information resources. We are not a healthcare service or an urgent support channel. Our email is not monitored continuously and cannot provide real-time crisis support.

You do not need to send us medical reports, recordings or private details. We will not diagnose you, confirm a supernatural presence or recommend a course as treatment. If you need help now, go directly to the resources at the start of this page.

Your concern deserves a respectful response. Seeking care is a step you can take even if you do not yet have an explanation for everything.

Sources and scope of this information

General information prepared by TMF from the sources listed. It does not replace an individual assessment. Citing these organisations does not imply that they endorse TMF. Resources checked on 9 October 2026. Spanish telephone numbers are identified as such; the British and US numbers in some sources have not been reproduced on this page.

[1] Ministerio de Sanidad (Spanish Ministry of Health). Línea 024: who it is for, availability and its relationship with 112. https://www.sanidad.gob.es/linea024/home.htm. For 112 in the EU: European Commission emergency information.

[2] NHS. Hallucinations and hearing voices. Stated review date: 28 July 2025. Signs that require urgent care and possible causes.

[3] NIMH. Cómo comprender qué es la psicosis (in Spanish). Revised in 2023. Individual assessment, the range of possible causes and participation in care. Included as an information source; it does not assign this diagnosis to the reader.

[4] NHS. Diagnosis — Psychosis. Information on assessment and contacting the care team.

[5] Mind. Helping someone who's experiencing psychosis. Published in January 2025. A specialist mental health organisation, not a public body. Listening and support without affirming explanations.

[6] INCIBE. Aviso sobre una campaña de sextorsión (in Spanish). Alert about a specific sextortion campaign: preserving evidence and contacting the authorities. Its use here is limited to protection against online blackmail; it does not establish a clinical explanation or justify treating all frauds as equivalent.

[7] NIMH. 5 pasos para ayudar a una persona que tiene pensamientos suicidas (in Spanish). Revised in 2024. Communication and connection with support; the US resources in the source are not this page’s directory.